We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
1. Our Beliefs
- User privacy and data protection are human rights
- We have a duty of care to protect your data
- We should only collect and process data when absolutely necessary
- We hate spam same as you
- We will never sell, rent or otherwise distribute or make public your personal information
This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:
This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
3. Personal Information This Website Collects, Why We Collect It and How We Use It
3.1 Site visitation tracking
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. It also helps us to build a better experience for you.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 5.0 below).
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
3.2 Contact Forms and email links
If you choose to contact us via our contact page or an email link like this one, none of the data you supply will be stored by this website. Instead the data is put together in an email and set to us via SMTP (Simple Mail Transfer Protocol). Our emails are encrypted before being sent across the internet. However not all mail servers are secured as much as ours so we suggest you consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.
3.3 Website Forms (all forms other than contact forms)
If you contact us via one of our website forms such as this one, please be advised that the data is stored in our website database as a backup system to ensure we can find your entry should an email for some reason not send to us. Our website is protected by an SSL certificate so your data is encrypted when transferring.
The information sent from these forms may be used to:
- process requests for quotes
- process orders that you have made
- to carry out our obligations arising from any contracts entered into by you and us
- notify you of changes to our services (if applicable)
- send you communications which you have requested and that may be of interest to you that is related to our industry and products/services
- process an application for a service we provide
3.4 Email Newsletter & Blog Subscriptions
3.5 Other Sign Up Forms
4. How We Store Your Personal Information
As detailed in section 3 above, if you use one of our website forms on this website some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. This data is currently stored in an identifiable fashion; a limitation of the content management system that this website is built on (WordPress). In the near future we aim to change the storage of this data to a pseudonymous fashion meaning that the data would require additional processing using a separately stored ‘key’ before it could be used to identify an individual.
Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.
5. Our Third Party Data Processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2.0. All 2 of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
6. Third Party Service Providers working on our behalf
We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to print your business cards). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
7. Third Party Product Providers we work in association with
When you are using our secure online product and service pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
8. Use of “cookies”
It is possible to switch off cookies by setting your browser preferences. Please note that turning cookies of may result in a loss of functionality when using our website.
9. Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
10. Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the Australia and the EU. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
11. Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant individuals and authorities within 72 hours of the breach if it is apparent any personal data stored in an identifiable manner has been stolen.
13. Contacting us
If you also need to contact us for any reason you can also use the email listed below.